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Unified Agent Handler Gateway

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Common Models Comments

The Comment object

The Comment Object

1 {
2   "id": "string",
3   "remote_id": "string",
4   "created_at": "2023-01-01T00:00:00Z",
5   "modified_at": "2023-01-01T00:00:00Z",
6   "user": "string",
7   "contact": "string",
8   "body": "string",
9   "html_body": "string",
10   "ticket": "string",
11   "is_private": true,
12   "remote_created_at": "2023-01-01T00:00:00Z",
13   "remote_was_deleted": true,
14   "field_mappings": {},
15   "remote_data": [
16     {
17       "path": "string",
18       "data": {}
19     }
20   ]
21 }

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/collections/{id}

/comments

The Comment object is used to represent a comment on a ticket.

idstringOptionalRead-onlyformat: "uuid"

remote_idstring or nullOptional

created_atdatetimeOptionalRead-only

The datetime that this object was created by Merge.

modified_atdatetimeOptionalRead-only

The datetime that this object was modified by Merge.

userstring or nullOptionalformat: "uuid"

contactstring or nullOptionalformat: "uuid"

bodystring or nullOptional

The comment's text body.

html_bodystring or nullOptional

The comment's text body formatted as html.

ticketstring or nullOptionalformat: "uuid"

The ticket associated with the comment.

is_privateboolean or nullOptional

Whether or not the comment is internal.

remote_created_atdatetime or nullOptional

When the third party's comment was created.

remote_was_deletedbooleanOptionalRead-only

field_mappingsobject or nullOptionalRead-only

remote_datalist of objects or nullOptionalRead-only